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# Услуга "Гаранция и сервиз

Security Systems / Services

# Manufacturer's Warranty, Service Without Borders

When the manufacturer is in Bulgaria, the warranty is not a slip in a drawer. The repair is in our service center, the parts are in our warehouse, and "send it to the head office abroad" doesn't exist.

[Free Consultation](#contact-form)

Service in Bulgaria·Spare parts from the warehouse·Support for older series as well

![Manufacturer's Warranty, Service Without Borders](/web/image/website.polimex_photo_sec_warranty)

How We Work

## Three Paths, One Outcome: A Working System

01

##### Warranty repair

The defect is fixed by us, under the product's warranty terms - without fees and without disputes.

02

##### Out-of-warranty service

We also repair after the warranty - it is often cheaper than replacement, because we know our devices.

03

##### Replacement with minimal downtime

For a critical failure, the solution is fast: a part from the [manufacturer's](/en/security/products/controllers.md)warehouse, not an import order.

Importer's Warranty vs. Manufacturer's Warranty

With imported hardware, the warranty goes through an importer, a distributor and a manufacturer on another continent - weeks and intermediaries. With iCon, the chain is one door: you and us. Diagnostics in our service center, a solution from the people who designed the device. Every service case is documented - the history of your hardware is not lost.

[See the maintenance contracts](/en/security/services/support.md)

## Frequently Asked Questions

What is the warranty on iCon controllers?

The warranty period follows the product's commercial terms - it is stated in your quote and documents.

Is the warranty lost if another company installs it?

The device warranty is preserved with correct installation. To avoid disputes - we recommend installation by our teams or prior coordination.

Do you repair old models?

Yes, we also support older series - the manufacturer won't tell you "this model is no longer supported" after 3 years.

What should I do in case of a failure?

Call or write to [our contacts](/en/contactus.md) - we tell you right away whether it is a warranty case and what the steps are.

## The Manufacturer Is Here for You

A failure, a warranty question or an old model to revive - get in touch and we'll tell you what can be done.

Call Us

[+359 2 920 8666](tel:+35929208666)

Monday - Friday, 08:30 - 17:30

- Service in Bulgaria
- Spare parts from the warehouse
- Support for older series as well

### Contact Us

We will get back to you within one business day. No obligation.

Name \*

Phone \*

Email

Company or Organization

Current Situation- select -New implementationUpgrade of an old systemMaintenance of an existing one

Site Type- select -OfficeManufacturingRetail siteSchoolHealthcare facilityHotelWarehouse / logisticsResidential buildingOther

Briefly, what do you need

[Contact Us](#)

#### Thank you!

We have received your request. We will contact you within one business day.