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# Поддръжка

Security Systems / Services

# Maintenance: The System Protects You, We Protect the System

A door that doesn't open in the morning stops the shift. That is why maintenance is under contract - with a clear response time, preventive maintenance and spare parts from the manufacturer.

[Request a free site survey](#contact-form)

Service in Bulgaria·Spare parts from the manufacturer·Agreed response time

![Maintenance: The System Protects You, We Protect the System](/web/image/website.polimex_photo_sec_support_24_7)

How We Work

## The Maintenance Contract in Practice

01

##### Response within an agreed timeframe

The response time is written into the contract and depends on how critical your site is.

02

##### Preventive maintenance

Periodic inspections before something breaks: batteries, mechanics, connections, software.

03

##### Spare parts from the source

[The controllers](/en/security/products/controllers.md) are our own manufacture - the parts are in our warehouse, not on a ship.

04

##### One number for everything

Access, video, fire, turnstiles - one call, without an investigation into "whose fault it is".

How We Work

## An office and a factory are not the same contract

The packages are sized by criticality: how quickly you need a technician and how much an hour of downtime costs you. From basic maintenance with scheduled visits to a priority commitment for critical sites.
We also help outside a contract - but customers with a contract take precedence, and ad hoc service costs more than peace of mind.

## Frequently Asked Questions

Do you maintain systems installed by other companies?

In most cases yes - after a site survey and an assessment of the hardware. We often take over inherited sites while replacing only the management.

What does preventive maintenance cover?

A periodic checklist-based inspection: power supplies and batteries, turnstile and lock mechanics, readers, connections, software updates.

How much does a maintenance contract cost?

It depends on the systems, the site and the response time. Describe the site - we come back with specific levels and prices.

## Peace of Mind with an Agreed Response Time

We offer a support level based on the criticality of the system - with a clear response time, not 'we'll see'.

Call Us

[+359 2 920 8666](tel:+35929208666)

Monday - Friday, 08:30 - 17:30

- Service in Bulgaria
- Spare parts from the manufacturer
- Agreed response time

### Free site survey and quote

We will get back to you within one business day. No obligation.

Name \*

Phone \*

Email

Company or Organization

Current Situation- select -New implementationUpgrade of an old systemMaintenance of an existing one

Site Type- select -OfficeManufacturingRetail siteSchoolHealthcare facilityHotelWarehouse / logisticsResidential buildingOther

Briefly, what do you need

[Request a site survey and quote](#)

#### Thank you!

We have received your request. We will contact you within one business day.