--- title: Услуги Сигурност, обзор lang: en canonical: https://polimex.co/security/services type: page generator: website_llm_pro/19.0.1.8.0 modified: '2026-09-29T10:00:01.931597' alternates: en: https://polimex.co/en/security/services.md --- # Услуги Сигурност, обзор Security Systems / Services # Design, Installation and Maintenance - from One Team A security system is only as good as the people behind it. Our teams design, install and maintain what we manufacture ourselves - without shifting responsibility between companies. [Request a free site survey](#contact-form) 30+ years of experience·10,000+ installed systems·Service in Bulgaria ![Design, Installation and Maintenance - from One Team](/web/image/website.polimex_photo_sec_services) How It Works ## From Site Survey to a Working System - 5 Steps 1 ##### Site survey and conversation We come to the site, look at the doors, the flows of people and the existing systems. We listen to what you need. 2 ##### Design and quote You receive a specific solution with a clear price: hardware, installation, timelines. No hidden lines. 3 ##### Installation Our own teams, working on a schedule that doesn't stop your work. Cables, devices, tests. 4 ##### Configuration and Training We configure zones, schedules and permissions. We train your people to work with the system. 5 ##### Maintenance Warranty, service and a maintenance contract of your choice. We stay available. What You Get ## What We Cover 01 ##### Design A solution for your site - doors, zones, flows, budget. We design access, video and fire together so that they talk to each other. 02 ##### Installation and Configuration Our own installation teams. We also work on inherited installations - often the cables and locks are kept. 03 ##### Training Your people learn to grant permissions, pull reports and respond to events - in Bulgarian, with your data. 04 ##### Maintenance Service in Bulgaria, spare parts directly from the manufacturer, maintenance contracts according to the criticality of the site. How It Works ## The Difference When the Manufacturer Installs 1 ##### Spare parts always available We don't depend on imports and foreign lead times. 2 ##### One responsible party Hardware, software and installation from one company - no "it's the other supplier's fault". 3 ##### Service in Bulgaria Technicians and a warehouse here, not a ticket to a head office abroad. The Data Continues The software of our systems is built on Odoo - when you are ready, the same data feeds time attendance, payroll and planning. [How the Connection Works](/en/security/software/odoo-integration.md) ## Frequently Asked Questions Does the site survey commit us to an order? No. The site survey and the quote are free and do not commit you. You decide after you see the specific proposal with a price. Do you work outside Sofia? Yes, we work on sites across the country. For remote sites, we plan the installation so as to minimize visits. Can you maintain a system that someone else installed? In most cases yes - we assess the hardware during the site survey. If it is of a compatible class, we take over maintenance, often replacing only the management. What does the maintenance contract include? Response within an agreed timeframe, preventive maintenance, priority service and spare parts. The packages depend on criticality - from an office to critical manufacturing. How long does installation take? A small office - usually 1-2 days. Larger sites are planned in stages so as not to stop your work. The exact timeline is in the quote. ## Start with a Site Survey We come on site, look and listen - and return with a solution tailored to the real site. Call Us [+359 2 920 8666](tel:+35929208666) Monday - Friday, 08:30 - 17:30 - 30+ years of experience - Our own installation teams - Spare parts from the manufacturer ### Free site survey and quote We will get back to you within one business day. No obligation. Name \* Phone \* Email Company or Organization Current Situation- select -New implementationUpgrade of an old systemMaintenance of an existing one Site Type- select -OfficeManufacturingRetail siteSchoolHealthcare facilityHotelWarehouse / logisticsResidential buildingOther Briefly, what do you need [Request a site survey and quote](#) #### Thank you! We have received your request. We will contact you within one business day.