--- title: Проекти и Услуги lang: en canonical: https://polimex.co/odoo-erp/modules/services type: page generator: website_llm_pro/19.0.1.7.2 modified: '2026-08-03T18:35:09.012583' alternates: en: https://polimex.co/en/odoo-erp/modules/services.md --- # Проекти и Услуги ![Odoo Projects and Services](/project/static/description/icon.png) # Project management, ticketing system, field work. In one system. Service companies sell time and promises - and lose money when no one measures either.**In Odoo, the project has tasks, hours, and budget; tickets have deadlines and responsible persons; the field technician has a route and checklist on the phone.** And the invoice at the end is calculated from what was reported, not from "around that much." We work this way ourselves - every day. [Free consultation](#contact-form)[See the modules](/en/odoo-erp/modules.md) We work by this model ourselves·iChecker - in-house development·Official Odoo partner [![](/web/image/website.polimex_shot_services)](/web/content/website.polimex_hero_services_video) The pains today ## Three problems that disappear 01 ##### Hours are lost A lot of work is done, less is billed - the difference is unaccounted time. **Here, hours are recorded to the task at the moment of work.** 02 ##### Client requests sink One thing is said over the phone, another by email, a third to the technician. **The ticketing system assigns a number, deadline, and responsible person to each request.** 03 ##### The field is a black box Where is the technician, has it finished, has the client signed? **The mobile app responds in real time.** Step by step ## From request to invoice Request Scheduling Execution Reporting Invoice The hours and materials from the execution go directly into the invoice. Nothing is "recalled from memory" at the end of the month. Real screen ## Here’s how it looks in Odoo ![Projects and tasks in Odoo](/web/image/website.polimex_gal_services_1) Tasks by stages in Kanban - teams, deadlines, and progress. ![Time tracking in Odoo](/web/image/website.polimex_gal_services_2) Reported hours by projects and tasks - the basis for billing. In Odoo ## What does Odoo include by default? ![Projects](/web/image/website.polimex_appicon_project) ###### Projects Tasks, stages, deadlines, and dependencies. Everyone sees their own, the manager sees everything. [See in Odoo](https://www.odoo.com/r/P38) ![Hours](/web/image/website.polimex_appicon_hr_timesheet) ###### Hours Reporting to task and project with two clicks. Billing for worked time - automatic. [See in Odoo](https://www.odoo.com/r/rVHl) ![Field work](/web/image/website.polimex_appicon_industry_fsm) ###### Field work Mobile interface for technicians: visits, checklists, photos, client signature on site. [See in Odoo](https://www.odoo.com/r/bPgA) ![Tickets](/web/image/website.polimex_appicon_helpdesk) ###### Ticketing system Customer support with SLA rules (agreed response times), automatic distribution, and knowledge base. [See in Odoo](https://www.odoo.com/r/tRd) ![Scheduling](/web/image/website.polimex_appicon_planning) ###### Scheduling Who is where this week - team workload in one schedule, without conflicts. [See in Odoo](https://www.odoo.com/r/Tfs5) ![Online appointment booking](/web/image/website.polimex_appicon_appointment) ###### Online appointment booking Clients book their own appointments in your available slots - no back-and-forth calls. Synchronized with the team's calendar. [See in Odoo](https://www.odoo.com/r/GBl) ![Fleet](/web/image/website.polimex_appicon_fleet) ###### Fleet Management of company cars - contracts, insurance, fuel and maintenance costs, tracked with the exact employee and project. [See in Odoo](https://www.odoo.com/r/peR) The links "See in Odoo" lead to the official Odoo website. Developed by Polimex ## What Polimex adds ###### iChecker for mobile teams Our own field platform: GPS tracking, patrol control with NFC points, panic button, photo + location. Integrated with Odoo. [See Mobile teams and patrols](/en/security/solutions/mobile-workforce.md) ###### SLA for the Bulgarian market Service levels set according to real maintenance contracts - with reports that prove compliance. ###### Smart road sheet Automatic road sheet, compliant with Bulgarian tax requirements for recognizing fuel expenses - no manual filling. ###### Automatic vehicle checks The system automatically monitors vignettes, annual technical inspections, insurance (liability and comprehensive) and fines from the traffic police - and warns before they expire. ###### GPS tracking Integration with GPS tracking - routes, geo-zones, and real-time location of cars directly in Odoo. ###### Portal and application for drivers Branded portal and mobile (PWA) application: handover and acceptance of the car, profile, status, history, and push notifications - via QR code on the phone. ###### Fleet and field work together Connecting cars with field orders: which technician, with which car, where they are, and what the cost is per site. Included in Polimex hosting. For whom ## Where does it have the fastest effect? [###### Service and installation companies Planning technicians, site protocols, warranty history. See the industry](/en/industries/professional-services.md) [###### Security companies Patrols, inspections, and incidents with GPS/NFC control (iChecker). See the industry](/en/industries/professional-services.md) [###### Consultants and agencies Hours on projects and clients, billing without disputes. See the industry](/en/industries/professional-services.md) ## Frequently asked questions Our technicians do not like "systems". Will they use it? The mobile screen is a task list and checklist - simpler than a chat application. And the client's signature on-site saves disputes, which technicians also do not like. Can the client see how far their request has progressed? Yes - in the client portal, with status and history. Transparency reduces tension and calls. How is it billed - by hour, by visit, by subscription? All three. Hours from Timesheets, visits from Field Service, subscriptions - with automatic periodic billing. Does it work in the field without internet? Mobile work requires a real-time connection; when interrupted, the data is submitted upon recovery. For critical scenarios, we discuss the specific case. What is better than a chat group + Excel? The fact that nothing is lost: the request has a number, the hours are included in the invoice, the history remains with the company - not on someone’s phone. ## How many hours went unbilled this month? If you rely on assumptions - that’s exactly what this group of modules solves. We show your process in Odoo during the free consultation. Call us [+359 2 920 8666](tel:+35929208666) Monday - Friday, 08:30 - 17:30 - We work on this model ourselves - iChecker - in-house development - Official Odoo partner ### Request a free consultation We will get back to you with a response within one business day. No obligation. Subject Sales Team Name \* Company \* Phone \* Email \* Number of Employees- select -1 - 1010 - 5050 - 250over 250 Current software you are using Briefly, what you need [Free consultation](#) #### Thank you! We have received your request. We will contact you within one business day.