--- title: Проекти и Услуги lang: en canonical: https://polimex.co/odoo-erp/modules/services type: page generator: website_llm_pro/19.0.1.8.5 modified: '2026-10-01T09:04:25.237670' alternates: en: https://polimex.co/en/odoo-erp/modules/services.md --- # Проекти и Услуги ![Odoo Projects and Services](/project/static/description/icon.png) # Project management, a ticketing system, field work. In one system. Service firms sell time and lose money when nobody measures it. **In Odoo, a project has tasks, hours and a budget; customer requests have a deadline and an owner; the field technician has a route and a checklist on their phone.** [Free Consultation](#contact-form)[Explore the modules](/en/odoo-erp/modules.md) We work by this model ourselves·iChecker - our own development·Official Odoo Partner [![](/web/image/website.polimex_shot_services)](/web/content/website.polimex_hero_services_video) Today's Pain Points ## Three Problems That Disappear 01 ##### Hours get lost A lot of work is done, less is invoiced - the difference is unrecorded time. **Here, hours are logged against the task at the moment of work.** 02 ##### Customer requests sink One thing is said over the phone, another by email, a third to the technician. **The ticketing system (a register of customer requests) gives every request a number, a deadline and an owner.** 03 ##### The field is a black box Where is the technician, are they done, has the customer signed? **The mobile app answers in real time.** Step by Step ## From Request to Invoice Request Planning Execution Reporting Invoice The hours and materials from the execution go directly into the invoice. Nothing is "reconstructed from memory" at the end of the month. A Real Screen ## Here's What It Looks Like in Odoo ![Projects and Tasks in Odoo](/web/image/website.polimex_gal_services_1) Tasks by stage in Kanban - teams, deadlines and progress. ![Timesheets in Odoo](/web/image/website.polimex_gal_services_2) Logged hours by project and task - the basis for invoicing. In Odoo ## What Does Odoo Include Out of the Box? ![Projects](/web/image/website.polimex_appicon_project) ###### Projects Tasks, stages, deadlines and dependencies. Everyone sees their own, the manager sees everything. [See in Odoo](https://www.odoo.com/r/P38) ![Timesheets](/web/image/website.polimex_appicon_hr_timesheet) ###### Timesheets Logging against a task and project with two clicks. Invoicing of worked time - automatic. [See in Odoo](https://www.odoo.com/r/rVHl) ![Field Service](/web/image/website.polimex_appicon_industry_fsm) ###### Field ServiceEnterprise A mobile interface for technicians: visits, checklists, photos, on-site customer signature. [See in Odoo](https://www.odoo.com/r/bPgA) ![Tickets](/web/image/website.polimex_appicon_helpdesk) ###### Ticketing SystemEnterprise Customer support with SLA rules (agreed response times), automatic assignment and a knowledge base. [See in Odoo](https://www.odoo.com/r/tRd) ![Planning](/web/image/website.polimex_appicon_planning) ###### PlanningEnterprise Who is where this week - team workload in one schedule, without conflicts. [See in Odoo](https://www.odoo.com/r/Tfs5) ![Online Appointment Booking](/web/image/website.polimex_appicon_appointment) ###### Online Appointment BookingEnterprise Customers book meetings themselves in your available slots - no back-and-forth calls. Synchronized with the team calendar. [See in Odoo](https://www.odoo.com/r/GBl) ![Fleet](/web/image/website.polimex_appicon_fleet) ###### Fleet Management of company vehicles - contracts, insurance, fuel and maintenance costs, matched to the exact employee and project. [See in Odoo](https://www.odoo.com/r/peR) The "See in Odoo" links lead to the official Odoo website. Applications labeled "Enterprise" are in the paid version of Odoo - [see the difference](/en/odoo-erp/community-vs-enterprise.md). Developed by Polimex ## What Polimex Adds ###### iChecker for Mobile Teams Our own platform for the field: GPS tracking, patrol control with NFC points, panic button, photo + location. Integrated with Odoo. [See Mobile Teams and Patrols](/en/security/solutions/mobile-workforce.md) ###### SLA for the Bulgarian Market Service levels configured according to real support contracts - with reports that prove compliance. ###### Smart Trip Sheet An automatic trip sheet, compliant with Bulgarian tax requirements for recognizing fuel expenses - without manual filling in. ###### Automatic Vehicle Checks The system tracks vignettes, annual technical inspections, insurance (third-party liability and comprehensive) and traffic police fines on its own - and warns you before they expire. ###### GPS Tracking Integration with GPS tracking - routes, geofences and the real location of the cars directly in Odoo. ###### Driver Portal and App A branded portal and mobile app (PWA - installed from the browser, without an app store): vehicle handover and receipt, profile, status, history and push notifications - via a QR code on the phone. ###### Fleet and Field Service Together Connecting vehicles with field orders: which technician, with which car, where they are and what the cost per site is. Included in Polimex hosting. Who It's For ## Where Does It Have the Fastest Effect? [###### Service and installation firms Technician scheduling, site reports, warranty history. Explore the industry](/en/industries/professional-services.md) [###### Security companies Patrols, rounds and incidents with GPS/NFC control (iChecker). Explore the industry](/en/industries/professional-services.md) [###### Consultants and agencies Hours by project and customer, invoicing without disputes. Explore the industry](/en/industries/professional-services.md) ## Frequently Asked Questions Our technicians don't like "systems". Will they use it? The mobile screen is a task list and a checklist - simpler than a chat app. And the customer's on-site signature saves disputes that technicians don't like either. Can the customer see how far their request has progressed? Yes - in the customer portal, with status and history. Transparency reduces tension and phone calls. How is invoicing done - hourly, per visit, by subscription? All three. Hours from Timesheets, visits from Field Service, subscriptions - with automatic recurring invoices. Does it work in the field without internet? Mobile work requires a connection for real-time operation; if the connection is interrupted, the data is submitted once it is restored. For critical scenarios, we discuss the specific case. How is it better than a chat group + Excel? In that nothing gets lost: the request has a number, the hours go into the invoice, and the history stays in the company - not on someone's phone. ## How many hours went uninvoiced this month? If you rely on guesswork - that is exactly what this group of modules solves. We show your process in Odoo at the free consultation. Call Us [+359 2 920 8666](tel:+35929208666) Monday - Friday, 08:30 - 17:30 - We work by this model ourselves - iChecker - our own development - Official Odoo Partner ### Request a Free Consultation We will get back to you within one business day. No obligation. Subject Sales Team Name \* Phone \* Email Company or Organization Number of Employees- select -1 - 1010 - 5050 - 250over 250 Current software you use Briefly, what do you need [Free Consultation](#) #### Thank you! We have received your request. We will contact you within one business day.